FAQ

All our jewelry is made of hypoallergenic gold-plated steel x microns, in accordance with current French and European standards.

All our leathers are tanned in France and comply with current French and European standards.
Emanating from the dormant stocks of the best French tanneries, LHER advocates an alternative and qualitative supply.

When you are not wearing your LHER bag, we recommend that you store it in its felt box away from light, humidity and excessive heat.

Leather is a natural, living material.
Our leathers are rigorously selected for their natural characteristics. As a result, over time your bag will acquire a patina, change color and soften.

We do our best to ensure that you receive your orders as quickly as possible worldwide.
To track your order: go to your personal account.
If the delivery times are unusually long, don’t hesitate to write to us: contact@lherparis.com

We can easily deliver our products abroad.
Shipping costs are added. They will be calculated automatically and indicated in your order summary.
Furthermore, in the event of delivery outside Metropolitan France and the EEC, administrative and/or customs charges may be applied by the carrier.

Once your order has been confirmed, we cannot modify or cancel it.

Not completely satisfied with your purchase? Write to us to let us know the reasons for your return by e-mail at retour@lherparis.com.

If the product does not suit you, you can return your order to us as soon as it is received within 14 days.

However, no customized or already used bag may be accepted. To obtain a refund, the products must be returned in their original packaging. The return of your order will be performed via the carrier of your choice. The return costs are at the expense of the sender. To return your order, do not hesitate to contact our advisors directly at src@lherparis.com.

If you ordered from France: You have 14 days to return your item from receipt of your order.

Please send an email to retour@lherparis.com.

If you ordered from the United States or Hong Kong: You can return your item to us with the carrier of your choice within 14 days of receiving your order.
The return and any customs fees that may apply in this case are the responsibility of the sender.

Returns take about 8 to 10 working days to reach us after sending.
You will be notified by a quick message as soon as your return is registered.

The refund is made within 15 days of the registration of your return. It is performed directly on the card used to make the purchase.
If you prefer to receive a refund in the form of a gift voucher, don’t hesitate to specify it in a message accompanying your return.

Log in to your personal area to find all the information about your order.
If you haven’t created an account, the email may have landed in your spam folder: don’t forget to check it!

Go to your personal space.
If you haven’t created an account, the email may have landed in your spam folder: don’t forget to check it!

A small omission or error in your order? We are really sorry and will do everything for your forgiveness!
Send us a message to let us know: contact@lherparis.com.

Would you like to work with us for a partnership on social networks?

Please contact us by email: contact@lherparis.com.